Cancellation and refunds

Last updated 30 October 2026

Cancelling

• Cancel any time in the app, under More, then Plan and billing, then Stop renewing. Or email [support email].
• Your plan won't renew, and you keep using everything until the end of the period you paid for.
• There is no cancellation fee.

30-day refund on your first payment

If you're not happy within 30 days of your first paid plan, tell us and we'll refund that payment in full. No questions asked.

Other refunds

• After the first 30 days, payments for the current month or year are not refunded, but you can cancel so the next one isn't charged.
• If you were charged by mistake (for example, twice for the same period), we refund the extra charge in full.
• If we end the service, we refund any period you paid for but can't use.

How refunds are paid

Refunds go back to the same UPI account or card you paid with, through Razorpay. They usually reach you within 5 to 7 working days of approval.

Delivery

DeskMitra is an online service. There is nothing to ship: your account works as soon as you sign up, and a paid plan is active as soon as the payment goes through.